Intelligent Influence

Empathy Overview Empathy is one of the most important business skills because it is the foundation of leadership and sales success in today’s diverse world of work. Individuals with the skill of empathy know how to anticipate and meet the needs of co-workers and customers and develop innovative products and services. We define the word “Empathy” as the ability to understand someone else’s feelings, experiences and influences by imagining what it would be like to be in that person’s situation. People who are empathetic have a more refined understanding of the perspectives of employees, customers and clients. They are more engaged in their job, work well with different people and are more successful leaders. Empathy also drives innovation by enabling people with this skill to intuitively identify new ways to meet the needs of others. Need for Empathy Training Some people do not believe that empathy can be taught. However, we discovered that the secret of teaching empathy is...